Replate is built to be the easiest way to schedule and manage food donation pickup. Here's a quick overview of our service.
Once you create an account you can schedule a two hour pickup window with as little as two hours notice. A Replate Food Rescuer will arrive, collect your food, and drop it off at a shelter, kitchen, or other nonprofit the very same day. Below is some helpful information for you to understand Replate and how we work.
Live Chat Support: Whether you’re a current donor or in the process of signing up, you can reach the Replate Support Team from 9am - 5pm PST from the live chat tool in the bottom left hand corner of every page on our site.
Creating an Account: Sign up here to create an account for your business and list your first pickup location.
Scheduling A Pickup: You can schedule a pickup to be one-time or recurring, allowing you to request pickups as-needed or to set a regular pickup schedule.
Pickup Windows: Replate offers pickups flexible pickup windows to allow you to choose the best start & end time for your donation.
Food Preparation: Be sure your food is wrapped tightly and prepared for transportation when your Food Rescuer arrives to pick it up. This allows us to perform your pickup more efficiently, lowering everybody’s wait times.
Pickup Cancellation: You're able to cancel a pickup free of charge within your dashboard. You will only be charged for a cancellation if your food rescuer has already arrived at your location.
Invoicing: Replate distributes invoices twice a month.
- If you have a subscription plan with us, you will be automatically billed on the first of each month
- If you have a Basic plan OR you scheduled more pickups than allotted to you by your subscription plan, you will be billed on a bi-weekly basis on the first and third Tuesdays of the month
During each invoicing period you’ll receive an email linking you to a copy of your invoice through our invoicing partner. From here you can pay us with credit, debit, or ACH transfer. Once your payment method is set up, we will charge automatically when invoices are processed.
Subscription Plans And Tax Deductions: Our subscription plans are a great way to pre-purchase pickups for a 20% discount. Purchase pickups in bundles of 4, 12, or unlimited pickups per month. Invoicing for Subscription Plans happens once-per-month at the beginning of the month. By popular request from our Subscribers, any pickups left over at the end of the month can be considered tax-deductible donations to our 501(c)-3 nonprofit organization.