Replate is built to be the easiest way to schedule and manage food donation pickup. Here's a quick overview of our service.
Once you create an account you can schedule a two hour pickup window with as little as two hours notice. A Replate Food Rescuer will arrive, collect your food, and drop it off at a shelter, soup kitchen, or other nonprofit the very same day. Below is some helpful information for you to understand Replate and how we work.
Live Chat Support: Whether you’re a current donor or in the process of signing up, you can reach the Replate Support Team from 9am - 5pm PST from the live chat tool in the bottom left hand corner of every page on our site.
Creating an Account: Sign up here to create an account for your business and list your first pickup location.
Scheduling A Pickup: You can schedule a pickup to be one-time or recurring, allowing you to request pickups as-needed or to set a regular pickup schedule.
Pickup Windows: Replate offers pickups flexible pickup windows to allow you to choose the best start & end time for your donation.
Food Preparation: Be sure your food is wrapped tightly and prepared for transportation when your Food Rescuer arrives to pick it up. This allows us to perform your pickup more efficiently, lowering everybody’s wait times.
Pickup Cancellation: You're able to cancel a pickup free of charge up to one hour before your pick-up window within your dashboard. If you cancel after that point, you will be charged for the pickup. For after hours or weekend pickups, we require 24 hours notice to cancel without a fee.
Invoicing:
Invoicing: Replate distributes invoices once a month.
For Made to Order plans, you will be billed once on the first of the month for the pickups you’ve requested. If you exceed those pickups, you will be charged for the additional requests the following month. If you are on the Starter or A La Carte Plans, you will be billed once a month on the first of the month for your total pickups within the previous period.
During each invoicing period, you’ll receive an email linking you to a copy of your invoice on invoiced.com, and your credit card will be billed. If you wish to use a different payment method, use that link to change the information. We accept credit, debit or ACH transfer. Once your payment method is set up, we will charge you automatically according to your billing cycle.
Made to Order Plans And Tax Deductions: Any pickups left over at the end of the month on Made to Order plans can be considered tax-deductible donations to our 501(c)-3 nonprofit organization.